Reference

ka789 Privacy Policy For Your Account

Our Privacy Policy explains how we collect and use details connected with your ka789 account, including phone verification, mobile access and payment records.

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CONTACT OUR TEAM

Contact Support About Privacy Questions

A clear contact route helps you control the data linked to your account. Use the account help path when you need a copy of your records, want to correct a phone detail…

Account data request Ask through account help for a copy of personal details linked with your ka789 account. We may request phone verification before releasing records or confirming that the request is yours.
Wallet record check If a DANA, OVO, GoPay or QRIS receipt looks incorrect, send the reference through the cashier support path. We use the reference and account status to investigate without requesting your wallet PIN.
Correction request Tell us which account detail needs changing, such as a phone number or contact preference. We check the account step first, then record the correction request and explain any legal reason for keeping older data.
DATA CONTROL

See How We Handle Your Personal Data

Privacy is part of the account path, not a separate promise hidden from the cashier. We describe the practical controls below so you can understand what happens when you browse on mobile…

What we collect

We may collect your phone number, account credentials, verification result, device details, IP address, session activity and payment references. We use these categories to provide account access, detect unusual activity and answer privacy requests.

Cookies on mobile

Cookies and similar device storage help keep your session active, remember selected settings and measure page errors. You can manage browser permissions on your phone, although restricting them may affect login and account help.

Account protection

Phone verification is used before account access and sensitive support actions. We may compare device or session signals when a login looks unusual, helping us protect your account without asking for a wallet PIN.

Payment matching

For DANA, QRIS, OVO, GoPay, bank transfer and virtual account activity, we retain the reference and status needed to match a receipt. Payment providers handle their own records under their separate privacy terms.

Retention periods

We keep personal data only for the period needed for account operation, payment reconciliation, security checks, dispute handling or legal duties. When a category no longer needs retention, we delete or de-identify it where practical.

Changes and requests

If this Privacy Policy changes, we publish the revised wording on this page and update the effective details. You can request access, correction or deletion through account help, subject to identity checks and local law.

Browse Privacy Policy Answers Before Opening

These Privacy Policy answers cover the searches we hear most often from people preparing an account in Indonesia. Each answer points back to a practical account, device, payment or contact step, so you know what to expect before sharing details with us.

It covers account details, phone verification, device signals, cookies, payment references, support messages, retention and your requests to access, correct or delete personal data where local law permits.

No. Our Privacy Policy covers transaction references and payment status for DANA and QRIS matching, but our support path does not ask for your wallet PIN or private wallet password.

Phone verification connects the account to the person requesting access and helps us handle sensitive changes. We may use the result when answering a data copy, correction or deletion request.

Yes. Use account help and state that you want a copy of your personal data. Include your account identifier; we verify ownership before sending private records or discussing payment references.

Cookies can keep your session active, remember settings and help diagnose page errors on a mobile browser. You can change browser permissions, but restricted cookies may interrupt login or account support.

We retain payment references and status only as long as needed for reconciliation, account security, disputes or legal duties. This can include DANA, OVO, GoPay, QRIS and bank transfer records.

Contact us through the account help route and identify the paragraph or data category you are asking about. We can explain the change, record your request and apply available rights where local law permits.

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